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Emma Carroll

 

Housing Manager

  • Function: Housing Services
  • Seniority: Manager
  • Salary: £45,000 - £45,000 (per-annum)
  • Reference: EC00050
  • Location: Hitchin
  • Type: Contract

  • Closing Date: 24-09-2021

Housing Manager (9-month FTC)

 

Greenacre are pleased to be supporting a Hertfordshire based housing organisation, with their recruitment of a Housing Manager, on a 9-month fixed term contract.

You will be passionate about housing and joining an excitingly progressive organisation. You will have a background in managing tenancy services and supporting customers to self-facilitate strong independent communities. You will have the ability to lead and manage several landlord services operationally driving service excellence across the organisation. You will work across tenancy management teams to oversee key performance indicators and landlord services to ensure consistency as the project is developed and delivered.

  • Oversee the provision of professional and effective management of core housing and tenancy management functions, running multi-disciplined teams.
  • Oversee housing Key Performance Indicators, ensuring teams take timely action where performance drops
  • Be responsible for managing and drafting corporate policies and procedures and contribute to the development of corporate documents.
  • Ensure services are easy to do business with, straightforward to engage with and provide opportunities to

feedback to.

  • You will be responsible for ensuring customer feedback is encouraged and responded to within your service areas.
  • You will ensure teams are supported to deliver agile services throughout changes in the external operating environment, engaging with colleagues to ensure they are supported to deliver services through robust risk assessments and clear communications.
  • You will be someone with a strong housing background who is passionate about building the future of housing within a changing landscape and recognise the opportunities this creates.
  • Provide training to empower staff to better provide services to customers and an internal service to colleagues.
  • Embody the cultural values of the organisation by being a positive colleague who values and invests in relationships with customers and colleagues.
  • Have a proven ability to lead service improvements based on feedback from customers and colleagues
  • You will recognise yourself as a people manager and understand the significance of leadership as well as management.
  • A strong working knowledge and understanding of the legislative framework regarding social housing.
  • Good practical knowledge and experience of tenancy management
  • Good practical experience and understanding of running busy frontline customer facing housing services.
  • A proactive, visible and engaging leadership style providing support to operational teams whilst building their capacity and expertise. Joining up operational activity across the business.
  • Strong and effective communication with the ability to tailor your approach to a wide range of audiences.
  • Strong complaint management skills with an empathetic resolution focussed approach
  • Ability to work flexibly and collaboratively with a wide range of internal colleagues to deliver the best business solutions.
  • A proactive and engaging approach to work with operational teams to build service charge and leasehold management expertise and capacity within the business.
  • Manage your time effectively and organise your workload.
  • Be proactive about your own learning and keep up to date with changes in legislation and regulation.

 

 

 

 

Housing Manager

  • Function: Housing Services
  • Seniority: Manager
  • Salary: £45,000 (per-annum)
  • Reference: EC00050
  • Location: Hitchin
  • Type: Contract

  • Closing Date: 24-09-2021

Housing Manager (9-month FTC)

 

Greenacre are pleased to be supporting a Hertfordshire based housing organisation, with their recruitment of a Housing Manager, on a 9-month fixed term contract.

You will be passionate about housing and joining an excitingly progressive organisation. You will have a background in managing tenancy services and supporting customers to self-facilitate strong independent communities. You will have the ability to lead and manage several landlord services operationally driving service excellence across the organisation. You will work across tenancy management teams to oversee key performance indicators and landlord services to ensure consistency as the project is developed and delivered.

  • Oversee the provision of professional and effective management of core housing and tenancy management functions, running multi-disciplined teams.
  • Oversee housing Key Performance Indicators, ensuring teams take timely action where performance drops
  • Be responsible for managing and drafting corporate policies and procedures and contribute to the development of corporate documents.
  • Ensure services are easy to do business with, straightforward to engage with and provide opportunities to

feedback to.

  • You will be responsible for ensuring customer feedback is encouraged and responded to within your service areas.
  • You will ensure teams are supported to deliver agile services throughout changes in the external operating environment, engaging with colleagues to ensure they are supported to deliver services through robust risk assessments and clear communications.
  • You will be someone with a strong housing background who is passionate about building the future of housing within a changing landscape and recognise the opportunities this creates.
  • Provide training to empower staff to better provide services to customers and an internal service to colleagues.
  • Embody the cultural values of the organisation by being a positive colleague who values and invests in relationships with customers and colleagues.
  • Have a proven ability to lead service improvements based on feedback from customers and colleagues
  • You will recognise yourself as a people manager and understand the significance of leadership as well as management.
  • A strong working knowledge and understanding of the legislative framework regarding social housing.
  • Good practical knowledge and experience of tenancy management
  • Good practical experience and understanding of running busy frontline customer facing housing services.
  • A proactive, visible and engaging leadership style providing support to operational teams whilst building their capacity and expertise. Joining up operational activity across the business.
  • Strong and effective communication with the ability to tailor your approach to a wide range of audiences.
  • Strong complaint management skills with an empathetic resolution focussed approach
  • Ability to work flexibly and collaboratively with a wide range of internal colleagues to deliver the best business solutions.
  • A proactive and engaging approach to work with operational teams to build service charge and leasehold management expertise and capacity within the business.
  • Manage your time effectively and organise your workload.
  • Be proactive about your own learning and keep up to date with changes in legislation and regulation.

 

 

 

 

Emma Carroll